Shipping policy

Shipping Policy

Last updated: July 31, 2026

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Processing times may be extended during promotional events, holidays, or periods of high order volume.

2. Shipping Origin

All orders are shipped directly from South Korea.

3. Shipping Destinations

NAON currently ships to selected international destinations.

Shipping availability may change without prior notice depending on local regulations, carrier availability, or other operational considerations.

4. Estimated Delivery Time

Estimated delivery times vary depending on the destination country and customs processing.

Typical delivery estimates are:

  • Asia: 3–7 business days
  • Europe: 7–15 business days
  • North America: 7–15 business days
  • Middle East: 7–18 business days
  • Other Regions: 10–20 business days

These delivery estimates are provided for reference only and are not guaranteed.

5. Shipping Fees

Shipping charges are calculated at checkout based on the destination, package weight, and selected shipping method.

Any applicable shipping fees will be displayed before payment is completed.

6. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other government-imposed fees. If applicable, these charges are the responsibility of the customer.

NAON is not responsible for any customs fees, taxes, or additional charges incurred after shipment.

7. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Tracking information may take up to 48 hours to become available after shipment.

8. Shipping Delays

While we make every effort to deliver orders promptly, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections
  • Severe weather conditions
  • Carrier delays
  • Transportation disruptions
  • Public holidays
  • Natural disasters

NAON is not responsible for delays resulting from these circumstances.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at the time of purchase.

If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.

10. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the delivery date.

We will work with the shipping carrier to investigate the issue and assist in finding an appropriate resolution.

11. Undeliverable or Refused Packages

If a shipment is returned to us because it was refused by the recipient, left unclaimed, or could not be delivered due to incorrect shipping information, any return shipping costs, customs charges, or reshipping fees may be deducted from the refund where permitted by applicable law.

12. Contact Us

If you have any questions regarding shipping, please contact us.

NAON
Email: naonskins@gmail.com